David Simpson Hospice House Seeks Reception Desk Volunteers

Jacob McClellan of Cleveland Hts. enjoys helping out as a reception desk volunteer at David Simpson Hospice House.

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Are you looking for a way to give back to the community to make a positive difference? Hospice of the Western Reserve is seeking reception desk volunteers at David Simpson Hospice House, its hospice inpatient care center located on E. 185th Street on the Lake Erie waterfront. 

Reception desk volunteers are often the “first face of hospice” to visiting families and guests. They not only provide a friendly welcome but play a crucial role in helping the facility provide a safe and secure environment for patients, visitors and staff. During the pandemic, receptionists play an especially vital role, screening all visitors and taking temperatures. (Training for these procedures is provided.)

“Many of our volunteers find it especially meaningful to serve other families in this role because their loved ones had received hospice care here,” said Lori Scotese, Volunteer Service Manager. “It’s a way to give back to help others going through this difficult time. Their personal experiences and deep appreciation for our mission makes the experience very fulfilling for them.”

Scotese said reception desk volunteers work three-hour shifts, so a variety of convenient time options are available to fit almost any schedule. The reception desk is staffed from 9 a.m. to 9 p.m. seven days a week. Social distancing, masking and stringent sanitization procedures are in place to ensure a safe environment.

“If this sounds like a volunteer opportunity you may be interested in, we’d love to hear from you,” Scotese said. “The first step is to set up a virtual interview and complete an application. Hospice of the Western Reserve conducts a background check for all prospective volunteers and performs a required TB test at the agency’s expense. Flu shots are also required.

Prospective volunteers are enrolled in virtual training classes where they learn more about Hospice of the Western Reserve’s mission, the David Simpson Hospice House facility, their new role and the requirements of the position. Virtual volunteer training is offered once or twice a month and consists of four three-hour sessions. “We take the time to work with them to provide all the support and resources they need to do a great job,” Scotese added.

For more information about becoming a reception desk volunteer at David Simpson Hospice House, contact the Volunteer Team at 216.255.9090, email volunteering@hospicewr.org, or go online at Hospicewr.org. Visit the volunteer page to fill out an application.